Contact us & policies

Welcome to The Naturopathic Wellness Store. By using our website and purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before making any purchase.  

1. General 1.1 These terms and conditions apply to all transactions made via The Naturopathic Wellness Store, located at www.thenws.co.uk  1.2 By placing an order, you agree to be bound by these terms and conditions. 1.3 We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

 2. Products 2.1 The supplements sold on this website are not intended to diagnose, treat, cure, or prevent any disease. 2.2 All products should be used strictly in accordance with their instructions, precautions, and guidelines. 2.3 You are responsible for ensuring that the products are suitable for your own purposes and medical condition. Please consult a healthcare professional before starting any supplement programme. 2.4 We do not make any warranties regarding the suitability or results of the products sold

 3. Orders 3.1 All orders placed through our website are subject to acceptance and availability. 3.2 We reserve the right to refuse an order for any reason, including stock availability or suspected fraudulent activity. 3.3 Prices and availability of products are subject to change without notice.  

4. Payment 4.1 Payment must be made at the time of placing an order. We accept payment via online payment. 4.2 All prices listed are in GBP and include VAT where applicable. 4.3 In the event of a pricing error, we reserve the right to cancel your order and refund your payment in full.  

5. Shipping & Delivery 5.1 We ship to the UNITED KINGDOM only . Delivery times vary depending on the destination. 5.2 Shipping costs are calculated at checkout and depend on the destination and the weight of the order. 5.3 While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party couriers, customs, or other factors beyond our control.  

6. Cancellations & Returns 6.1 You have the right to cancel your order within 7 days of receiving the products, provided the items are unopened and in their original packaging. 6.2 To request a return, please contact us at sales@thenws.co.uk 6.3 Refunds will be issued within 7 working days of receiving the returned items. Shipping fees are non-refundable, and the cost of return shipping is your responsibility unless the product is faulty or incorrect. 6.4 We reserve the right to refuse a refund if the returned items do not meet our return policy requirements.  

7. Limitation of Liability 7.1 The Naturopathic Wellness Store shall not be liable for any direct, indirect, or consequential loss or damage arising from the use or misuse of the products purchased from this website. 7.2 We do not accept liability for any injury or damage resulting from improper use of our products.  

8. Intellectual Property 8.1 All content on this website, including but not limited to text, graphics, logos, and images, is the property of The Naturopathic Wellness Store or its content suppliers and is protected by intellectual property laws. 8.2 You may not reproduce, distribute, or use any of the content without our prior written consent.  

9. Privacy Policy 9.1 We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. 9.2 By using this website, you consent to the collection and use of your data as outlined in our Privacy Policy.  

10. Governing Law 10.1 These terms and conditions are governed by and construed in accordance with the laws of England 10.2 Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England  

11. Contact Information If you have any questions about these Terms and Conditions, please contact us at: Email: sales@thenws.co.uk Phone:

At The Naturopathic Wellness Store, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase products from us.  By using our website or services, you agree to the collection and use of information in accordance with this policy.  

1. Information We Collect 1.1 Personal Data We collect personal information that you provide to us when you:  Create an account Place an order Subscribe to our newsletter Contact us for customer support The personal data we collect may include:  Name Billing and delivery address Email address Phone number Payment details (processed securely by third-party payment providers) Order history and preferences 1.2 Automatically Collected Data When you visit our website, we may collect certain information automatically, including:  IP address Browser type and version Operating system Pages you view and how you interact with our website (via cookies)

2. How We Use Your Information We use the personal data we collect for the following purposes:  2.1 To Process Orders Your information is used to process and fulfil your orders, including payment processing, delivery of products, and order status updates.  2.2 To Communicate with You We may use your contact details to send you updates about your order, respond to your enquiries, and provide customer support.  2.3 Marketing and Promotions With your explicit consent, we may send you newsletters, promotional offers, and marketing materials. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.  2.4 Website Improvement We use website usage data (such as traffic patterns) to enhance the functionality of our site and improve your shopping experience.  2.5 Legal Compliance We may process your data where necessary to comply with legal obligations, such as maintaining accurate records for tax purposes.  

3. How We Share Your Information We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for the following purposes:  3.1 Payment Processing We use secure third-party payment processors to handle your payment information. We do not store or process your card details on our own servers.  3.2 Shipping and Delivery We share your name, address, and contact details with shipping providers to deliver your order.  3.3 Email Marketing If you have opted into receiving our marketing emails, we may share your email address with our email marketing platform to send newsletters and offers.  3.4 Legal Requirements We may disclose your personal information if required by law or to protect the rights, property, or safety of The Naturopathic Wellness Store, our customers, or others.  

4. Data Retention We will retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy or as required by law. For example:  We will retain order information for tax and accounting purposes for up to 10 years. Marketing data will be kept until you unsubscribe from our communications.

5. Your Rights Under the UK GDPR, you have the following rights regarding your personal data:  5.1 Right to Access You have the right to request a copy of the personal data we hold about you.  5.2 Right to Rectification You can request that we correct any inaccurate or incomplete personal data.  5.3 Right to Erasure You have the right to request that we delete your personal data, subject to certain legal obligations.  5.4 Right to Restriction of Processing You may ask us to restrict the processing of your data in certain situations.  5.5 Right to Data Portability You have the right to receive your personal data in a structured, commonly used format and to transfer it to another data controller where applicable.  5.6 Right to Object You can object to our processing of your personal data where it is based on legitimate interests or used for direct marketing purposes.  To exercise any of these rights, please contact us at sales@thenws.co.uk  

6. Security of Your Data We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.  Our website uses SSL encryption to protect your payment details and personal information during transmission.  

7. Cookies We use cookies to enhance your browsing experience and collect website usage data. A cookie is a small file placed on your device that helps us recognise you on future visits.  You can manage or disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.  For more information, please see our Cookie Policy.  

8. Changes to Our Privacy Policy We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.  We recommend reviewing this page periodically to stay informed of any updates.  

9. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:  The Naturopathic Wellness Store Email: sales@thenws.co.uk 

At Naturopathic Wellness Store, we are committed to ensuring customer satisfaction. If you're not completely happy with your purchase, we offer a hassle-free returns policy in accordance with your statutory rights under UK law.  

1. Right to Cancel (Consumer Contracts Regulations) 1.1 As per the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. 1.2 To exercise your right to cancel, you must notify us in writing (via email) within 14 days from the day after you receive your products. 1.3 Once you notify us of your cancellation, you have a further 14 days to return the goods to us. 1.4 We will issue a full refund, including standard delivery costs (if applicable), within 14 days of receiving the returned goods or proof of their return. 1.5 The cost of return shipping is your responsibility unless the product is faulty or incorrect.  

2. Conditions for Returns 2.1 To qualify for a return, the items must meet the following criteria:  Products must be unused, unopened, and in their original packaging. Items must be returned in the same condition in which you received them. Products that have been opened, used, or damaged after receipt cannot be returned for health and safety reasons unless faulty. 2.2 For hygiene and safety reasons, we cannot accept returns on perishable items or supplements where the seal has been broken, unless the product is defective.

3. Faulty or Incorrect Items 3.1 If you receive an incorrect or faulty product, please notify us within 30 days of receipt. 3.2 We may ask you to provide evidence of the fault (e.g., photos). Once we confirm the issue, we will offer you the option of a replacement or a full refund, including any delivery costs you may have incurred. 3.3 In this case, we will cover the cost of return shipping.  

4. Return Process 4.1 To initiate a return, please contact us at sales@thenws.co.uk with the following information:  Your name Order number Details of the product(s) you wish to return Reason for return 4.2 Once we approve your return request, we will provide instructions on how to send the item(s) back to us. 4.3 Please ensure that you pack the item securely to prevent damage during transit. We recommend using a tracked delivery service as we are not responsible for items lost in transit. 4.4 Returns should be sent to: Naturopathic Wellness Store 164 Barnsley road Wath-upon-dearne Rotherham S63 6DQ  

5. Refunds 5.1 Once we receive your returned items and verify that they meet the returns criteria, we will process your refund. 5.2 Refunds will be made using the same payment method you used for the original transaction. 5.3 Please allow up to 10 working days for the refund to appear in your account, depending on your bank or payment provider.  

6. Exchanges 6.1 We do not offer direct exchanges. If you wish to exchange an item, you will need to return the product for a refund and place a new order for the desired item.  

7. Contact Us If you have any questions or need assistance with your return, please contact our customer service team at: Email: sales@thenws.co.uk Phone:

Welcome to The Naturopathic Wellness Store! We’re committed to providing fast, reliable shipping and a seamless delivery experience to ensure you receive your supplements as quickly and efficiently as possible.  

1. Shipping Destinations United Kingdom: We ship to all areas of the UK, including England, Scotland, Wales, and Northern Ireland. International Shipping: Currently, we do not offer international shipping

2. Shipping Methods and Delivery Times We offer several shipping options to suit your needs:  Standard UK Delivery:  Delivery Time: 2–5 business days. Cost: £4.99 or Free for orders over £50 Express UK Delivery:  Delivery Time: 1–2 business days. Cost: £7.99  

3. Order Processing Time All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding holidays). Orders placed after 4pm on a Friday or over the weekend will be processed the following business day.

4. Shipping Costs UK Standard Shipping: Free for orders over £50. Otherwise, a flat fee of £4.99 International Shipping: Shipping costs for international orders are calculated at checkout based on the delivery destination and order weight.

5. Tracking Your Order Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number (if applicable). You can use this number to track the status of your order directly on the courier’s website.  

6. Missed or Delayed Deliveries If your order has not arrived within the estimated delivery timeframe, please check the tracking information provided. For further assistance, contact our customer service team at [Insert Contact Information]. Please note that we are not responsible for delays caused by external factors such as adverse weather conditions, postal service delays, or customs clearance.  

7. Shipping Restrictions Some products may be restricted or unavailable for shipping to certain locations due to local regulations or customs policies. If an item cannot be shipped to your destination, you will be notified at checkout. 8. Incorrect Shipping Information It is the responsibility of the customer to ensure that the shipping address is entered correctly at checkout. If you realise there’s an error in your shipping details after placing the order, please contact us immediately at sales@thenws.co.uk . We will do our best to update the address before your order is dispatched. However, once an order is shipped, we cannot redirect or modify the address.  

9. Lost or Damaged Packages If your package is lost in transit or arrives damaged, please contact us immediately at sales@thenws.co.uk so we can assist you in filing a claim with the shipping carrier. In cases of damage, please include clear photos of the packaging and the damaged products.

10. Contact Us For any questions or concerns about our shipping policy, feel free to reach out to our customer service team at sales@thenws.co.uk We’re here to help!  Thank you for shopping with The Naturopathic Wellness Store!